If you have a business, Google Business Profile can help it show up when people search for what you sell. This tool is free and works well for franchisees in Australia. It lets your customers know where to find you and what services you offer.

When used correctly, Google Business Profile makes sure that when someone looks for a place like yours, they see your business first.

Setting up is simple: claim your spot, choose the right kind of business, and add what you do. Then make it even better by adding great photos and keeping all details fresh – especially when hours change during holidays.

One cool thing is that all your shops can be run from one dashboard online.

It’s also about trust; customer reviews are gold. They show new people that others love your service or product. And don’t forget about being seen on maps – super important! A strong online presence means more eyes on your store, both real and digital.

This article explains how to set everything up step by step so every part of Google Business Profile helps your Australian franchise shine bright online! Keep reading to learn how easy it is to get noticed in the busy world wide web!

Are you after a Google My Business Management Service? Talk to our team today at GMB Ninja to get your free audit and discovery call

Key Takeaways

  • You can use Google Business Profile for free to help your franchise show up in local searches.
  • Add accurate details like location and services to your profile so people can find you easily.
  • Put good pictures on your profile and keep info updated, including special hours for holidays.
  • Ask happy customers to write reviews because it makes others trust your business more.
  • Manage all your locations from one place on the dashboard so everything stays correct online.

What is Google Business Profile (formerly Google My Business)?

Google Business Profile is a free tool that allows businesses to manage their online presence across Google, including Google Search and Maps. For franchisees, it provides a way to showcase their business information and connect with local customers.

It’s important for small businesses to utilise this platform to increase their digital visibility and attract more customers.

Benefits for franchisees

Having a Google Business Profile helps Australian franchisees get seen by more people. When you pop up in search results, potential customers can find out about your store, services, or food you offer without much effort.

They just type what they are looking for into Google and there you are! It’s like having a big sign on the internet that points right to your business.

Franchisees also get to show off customer reviews which build trust quickly. If someone sees lots of good things others say about your spot, they’re more likely to come check it out themselves.

Plus, when you rank higher in search results and on Google Maps searches, even folks who didn’t know about you might drop by or call. This could mean a lot of new faces walking through your door ready to buy from you!

Importance for local businesses

After optimising your Google Business Profile for your franchise, it’s crucial to understand its importance for local businesses. For Australian small business owners, this digital presence is a game-changer, enhancing online visibility and attracting more customers.

By optimising your GMB profile, you can significantly improve SEO and branding in the Australian market, allowing potential customers to find you easily on Google Maps and search results.

Small business owners across Australia can leverage their Google Business Profile as a powerful tool to stand out in the competitive market. The optimised profile helps them reach a broader audience, build trust through positive reviews, and establish a strong online reputation.

How to Set Up Google Business Profile for Your Franchise

To set up your Google Business Profile, start by adding or claiming your business and providing accurate information such as location, contact details, and website. Choose relevant categories and include all the services offered by your franchise to improve visibility in local searches.

Adding or claiming your business

  • Log in to your Google account that you want to be associated with your business.
  • Go to google.com/business and click “Manage now” to begin adding your business.
  • Enter your business name, address, and choose a category that best describes your business offerings.
  • Select whether you want to add a location customers can visit, like a shop or office, or if you deliver goods and services to them.
  • Verify that you are authorised to manage the business before submitting the information.

Choosing categories

After adding or claiming your business, the next step is to choose relevant categories for your franchise on Google Business Profile. Selecting accurate categories helps customers find you easily when they search online. Here are some tips for choosing categories:

  1. Think about what your customers might search for when looking for your business.
  2. Use specific and accurate categories that best describe your products or services.
  3. Consider using subcategories to provide even more detail about what you offer.
  4. Avoid using irrelevant or misleading categories that do not accurately represent your business.
  5. Regularly review and update your chosen categories to ensure they align with your offerings and stay current with any changes in your business.

Including services

After choosing the categories for your franchise, it’s essential to provide detailed information about the specific services you offer. This will help customers understand what your business can do for them and increase the chances of appearing in relevant local searches. Here are the key steps to ensure you effectively include services on your Google Business Profile:

  1. Provide a Comprehensive List of Services:
  2. Use High-Quality Images:
  3. Detailed Descriptions:
  4. Regularly Update Service Offerings:
  5. Utilise Keywords:
  6. Highlight Special Offers or Promotions:
  7. Customer Reviews for Services:

Optimising Your Google Business Profile

Maximise your Google Business Profile by using high-quality images and engaging content, managing multiple locations efficiently, setting holiday hours, and utilising the dashboard to showcase your services.

This will ensure that potential customers can easily find and engage with your franchise online.

Image size and content recommendations

When adding images to your Google Business Profile, ensure they are high-quality and relevant to your business. Use images with a minimum resolution of 720 x 720 pixels, featuring your products, services, team members, and the interior/exterior of your premises.

Regularly update these visuals to keep them fresh and engaging for potential customers searching online.

In terms of content recommendations, aim for a clear and accurate business description using keywords relevant to Australian audiences. Provide comprehensive information about your products or services offered, including pricing details if applicable.

Utilising the dashboard

After uploading high-quality images and content, the next step in optimising your Google Business Profile is utilising the dashboard effectively. The dashboard allows you to manage and update your business information, respond to customer reviews, and gain insights into how customers are interacting with your listing.

You can also use it to create posts about events or promotions, helping you engage with potential customers directly through your profile.

To make the most of this feature, regularly log in to your dashboard and ensure that all information is accurate and up to date. Respond promptly to customer reviews – both positive and negative – as this shows that you value their feedback.

Managing multiple locations

After optimising your Google Business Profile using the dashboard, managing multiple locations becomes crucial for Australian franchise owners. With GMB’s location management feature, you can efficiently oversee and update information for all your franchise branches from a single dashboard.

This ensures consistent and accurate details across all locations, saving time and effort while enhancing customer experience. Utilising this feature allows you to streamline the process of responding to reviews, updating special hours for public holidays, and maintaining a cohesive online presence for each of your franchises.

By effectively managing multiple locations through Google Business Profile, Australian franchisees can boost their online visibility and build a strong brand reputation in their local communities.

Setting holiday hours

After effectively managing multiple locations, setting holiday hours on your Google Business Profile is vital. Here’s how you can do it:

  1. Log in to your Google My Business account.
  2. Navigate to the “Info” section.
  3. Look for the “Add special hours” option.
  4. Select the upcoming holiday date or dates for which you want to set special hours.
  5. Input the opening and closing times for that particular holiday.
  6. Make sure to save your changes before exiting.

The Power of Google Business Profile for Australian Franchisees

Maximising visibility and rankings, building trust through reviews, optimising for Google Maps, and improving online reputation are crucial for Australian franchisees to attract more customers.

Understanding the power of Google Business Profile can make a significant impact on the success of small businesses in Australia.

Increasing visibility and rankings

To improve your Australian franchise’s visibility and rankings, focus on optimising your Google Business Profile. Use relevant keywords in your business description, posts, and updates to attract local customers.

Regularly update your profile with high-quality images and accurate business information to stand out in local searches.

Encourage satisfied customers to leave positive reviews on your Google Business Profile. Engage with these reviews by responding promptly and professionally. This can build trust among potential customers and improve your online reputation.

Building trust through reviews

Customer reviews play a crucial role in building trust and credibility for your franchise on Google Business Profile. Encourage satisfied customers to leave positive feedback, as this can significantly impact your business’s reputation and visibility online.

Respond promptly to both positive and negative reviews to show that you value customer feedback and are committed to providing excellent service. This not only builds trust with potential customers but also signals to Google that your business is actively engaged with its audience, which can positively influence your local search rankings.

By proactively managing and responding to reviews, you can enhance the overall perception of your franchise within the Australian market, attract more customers, and establish a strong online presence that sets you apart from competitors.

Optimising for Google Maps

To ensure your business stands out on Google Maps, start by verifying and updating your business information regularly. Use high-quality images that showcase your products or services and accurately represent your brand.

Encourage satisfied customers to leave positive reviews, as this can boost your visibility on the map. Utilise relevant keywords in your business description and frequently update posts with engaging content to keep customers informed about promotions, events, and product offerings.

Finally, regularly monitoring insights from Google My Business can help you understand how customers are interacting with your listing and make data-driven decisions to enhance your online presence.

Improving online reputation

After optimising your Google Business Profile for better visibility on Google Maps, it’s essential to focus on improving your online reputation. Encourage satisfied customers to leave positive reviews and respond promptly to any negative feedback.

Engaging with comments and addressing concerns shows prospective customers that you value their feedback and are dedicated to providing a positive experience. Regularly monitoring and managing your online reputation can help build trust with potential customers and improve the overall perception of your franchise within the local Australian market.

By proactively managing your online presence and responding thoughtfully to customer reviews, you can enhance the credibility of your business in the eyes of potential customers searching for services like yours in Australia.


1. What is “Google My Business Optimisation for Australian Franchisees”?

“Google My Business Optimisation for Australian Franchisees” means setting up and making your Google Business Profile better so more customers in Australia can find your franchise business online.

2. Why should I optimise my Google My Business listing if I run an Australian franchise?

Optimising your listing helps people see your business when they search online, which means you could attract more customers to your Aussie franchise!

3. How do I set up my Google Business Profile for success in the Australian market?

To set up well, make sure all details are correct, add photos and ask happy customers to leave reviews to improve how you appear on digital marketing platforms.

4. Can optimising my Google My Business help me beat competitors in Australia?

Yes! A good profile can place you higher than other small businesses in search results, giving you an edge by maximising online visibility in Australia.

5. Are there special tips for improving my Google Business Profile as a small business owner in Australia?

Definitely! Regularly update info, respond fast to customer enquiries, post news or offers about your services – these steps guide small Aussie businesses to utilise their profiles better.