Google My Business is a tool that lets you manage how your business shows up on Google Search and Maps. This includes your business name, location, and hours. It’s important because it helps customers find you easily online.

Sometimes, businesses face problems like fake listings from others or having more than one listing for their place. Keeping your business info correct is key to fixing these issues.

You need to choose the right words that describe what you do without using too many. If your listing gets mixed up with another one, or if it gets taken down by Google, there are steps you can take to fix it.

This article will show small business owners how to handle such troubles with their Google My Business accounts.

Keep reading so you can learn how to tackle these common challenges!

Key Takeaways

  • Fix fake listings by reporting them to Google.
  • Claim your business listing by following the verification steps on Google.
  • Keep your listing info right and up-to-date.
  • Say no to too many keywords; use just a few that fit what you do.
  • If you see another listing for your business, tell Google. It’s important so customers aren’t mixed – up.

Common Issues with Google My Business Listings

Spammy and fake competitor listings, claiming pre-existing listings, guidelines for representing your business, keyword stuffing in listings, troubleshooting claiming your listing, and listing duplication are some common issues small business owners face with their Google My Business listings.

Spammy and fake competitor listings

Sometimes you might see listings on Google My Business that don’t look real. These fake listings can be from competitors trying to trick people. They use false names or addresses, and this is not allowed.

It’s important to keep an eye out for these because they can confuse customers and hurt your business’s online presence.

If you find a spammy listing, report it to Google right away. Use the ‘Suggest an edit’ feature on the listing or report it through your Google My Business dashboard. By doing this, you help make sure only real businesses show up in local search results, which is better for everyone using Google to find local services and products.

Claiming pre-existing listings

After addressing spammy and fake competitor listings, the next task is to address pre-existing listings. Here are tips for claiming pre-existing listings:

  1. Search for your business on Google to check if a listing already exists.
  2. If a listing already exists, claim ownership by following Google’s verification process.
  3. Provide accurate and updated information about your business during the verification process.
  4. If you face challenges during verification, reach out to Google My Business support for assistance.
  5. Once verified, regularly update the information on your business profile to keep it accurate and relevant for potential customers.

Guidelines for representing your business

When representing your business on Google My Business, ensure that all information is accurate and up-to-date. Use relevant keywords naturally in your business description and avoid stuffing.

Choose the most specific category for your business to accurately represent what you offer. Also, make sure to follow Google’s guidelines on representing your business professionally.

Moving on to “Tips to Address these Problems” – let’s look into some effective ways of dealing with common concerns related to managing your Google My Business listing.

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Keyword stuffing in listings

Using too many keywords in your Google My Business listing can hurt your visibility! Don’t fill your business description with unnecessary keywords (Local SEO, Digital marketing) because it may make you look spammy.

Keep it simple and only use relevant terms (Business information, Online reviews) that reflect your services.

Let’s move on to the next step: Troubleshooting claiming your listing.

Troubleshooting claiming your listing

When addressing common concerns with Google My Business listings, it’s important to troubleshoot claiming your listing effectively. Here are some tips to help you tackle this issue:

Listing duplication

To ensure the accuracy of your Google My Business listing, it’s vital to address the issue of listing duplication. Duplicate listings can confuse potential customers and harm your local SEO efforts.

One way to tackle this problem is by regularly monitoring your business’s online presence using tools like Google Maps and search. Look out for any duplicate listings that may have been created either intentionally or unintentionally and report them for removal.

By resolving listing duplication, you can enhance your business profile management and improve local business visibility.


Local SEO

Tips to Address these Problems

Perform keyword research to ensure your business is accurately represented, keep all information up to date and accurate, and regularly monitor for any negative reviews that may need addressing.

Perform keyword research

To improve your Google My Business listing, it’s vital to perform keyword research. Identify the most relevant keywords for your business using tools like Google Keyword Planner or SEMrush.

This helps you understand what terms potential customers are searching for and allows you to optimise your listing with those keywords. By incorporating these keywords into your business description, products or services offered, and customer reviews, you can enhance the visibility of your listing on Google and attract more local customers.

Ensure that you thoroughly research and select relevant keywords for your Google My Business profile. Utilise tools such as Google Keyword Planner or SEMrush to identify popular search terms related to your business.

Keep information accurate

Make sure your business information is up-to-date and correct.

  1. Regularly review and update your business name, address, phone number, and website URL.
  2. Ensure that your business hours, services offered, and any other relevant details are accurate.
  3. Verify that your business category and attributes are current and reflect what your business offers.
  4. Double – check the accuracy of the location marker on the map for your business.
  5. Confirm that the photos representing your business are high – quality and portray an accurate image.

Monitor for negative reviews

After ensuring that your business information is accurate, it’s crucial to monitor for negative reviews. This helps you stay on top of customer feedback and address any issues promptly. Here are some tips for effectively monitoring negative reviews:

  1. Set up Google Alerts for your business name and related keywords to receive notifications about new reviews.
  2. Regularly check your Google My Business dashboard for any new reviews and ratings.
  3. Respond to negative reviews professionally and promptly, addressing the customer’s concerns and offering a resolution.
  4. Encourage satisfied customers to leave positive reviews to balance out any negative feedback.
  5. Consider using online reputation management tools to streamline the review monitoring process and gain insights into customer sentiment.
  6. Engage with customers who have left negative feedback, showing that you are proactive in resolving issues and improving their experience.
  7. Implement changes based on constructive criticism from reviews to enhance the overall customer satisfaction with your business.

Address suspended listings

After monitoring for negative reviews, it’s essential to address suspended listings promptly to maintain a positive online presence. Here’s what you can do:

  1. Review the reason for suspension by logging into your Google My Business account and accessing the “Home” or “Dashboard” section.
  2. If the suspension is due to violations, take corrective action immediately by removing any prohibited content or updating inaccurate information.
  3. Contact Google My Business support to inquire about the suspension and seek guidance on resolving the issue.
  4. Provide any requested documentation or evidence to support your business’s legitimacy and compliance with guidelines.
  5. Once the issue is resolved, request a reinstatement of your listing through the Google My Business platform.

Check for category inconsistencies

To prevent issues with your Google My Business listing, it’s essential to check for category inconsistencies. Make sure that the categories you choose accurately represent your business.

Selecting relevant categories helps potential customers find and understand what your business offers. Avoid including unrelated or excessive categories as this can confuse both customers and search engines, impacting your visibility online.

Consistently reviewing and updating your chosen categories ensures that your listing remains accurate and helpful for those searching for businesses like yours.

Expert Solutions for Google My Business Listing Issues

Addressing inaccurate information, removing duplicate listings, responding to negative reviews, reinstating suspended listings, and updating category information are all expert solutions for resolving Google My Business listing problems.

Addressing inaccurate information

Dealing with inaccurate information on your Google My Business profile is essential for maintaining a trustworthy online presence. Here’s what you need to do:

  1. Regularly review and update your business information, including hours of operation, contact details, and website links.
  2. Use accurate and descriptive keywords that reflect your business without overloading your content.
  3. Respond promptly to customer reviews, clarifying any misunderstandings or addressing factual inaccuracies.
  4. Keep an eye out for any unauthorised changes made to your business listing and take immediate action to rectify them.
  5. Utilise the “Suggest an edit” feature on Google Maps to correct any misinformation about your business.

Removing duplicate listings

Duplicate listings can confuse customers and harm your business’s online presence. To address this issue, follow these steps:

  1. Log in to your Google My Business account.
  2. Identify the duplicate listings by searching for your business name, address, or phone number on Google Maps.
  3. Determine which duplicate listing you want to keep based on accuracy and completeness of information.
  4. Contact Google My Business support to request the removal of the duplicate listing. Provide detailed information about the duplicate listing and explain why it should be removed.
  5. Monitor the progress of the removal request and follow up if necessary.
  6. Update your remaining listing with accurate and comprehensive information to prevent future duplicates.

Responding to negative reviews

After addressing duplicate listings, it’s important to know how to respond to negative reviews. Negative reviews can impact your business, but handling them effectively can demonstrate your commitment to customer satisfaction and improve your online reputation. Here are some strategies for responding to negative reviews:

  1. Acknowledge the issue: Address the specific complaint raised in the review and apologise for any inconvenience caused.
  2. Provide a solution: Offer a resolution or steps to rectify the problem mentioned in the review.
  3. Remain professional: Maintain a courteous tone and avoid becoming defensive or confrontational.
  4. Encourage offline communication: Invite the reviewer to contact you directly to discuss the issue further and resolve it privately.
  5. Highlight positive aspects: Emphasise your commitment to customer satisfaction and any positive experiences that other customers have had.
  6. Monitor and learn: Use feedback from negative reviews as an opportunity to improve your products or services.
  7. Stay consistent: Respond promptly and consistently to all reviews, demonstrating your dedication to addressing customer feedback.

Reinstating suspended listings

If your Google My Business listing has been suspended, follow these steps to reinstate it:

  1. Review the suspension notice from Google carefully to understand the reason for the suspension. Look for any specific violations or guidelines that have been infringed upon.
  2. Rectify any potential issues by ensuring that your business listing complies with Google’s guidelines and policies. This may involve removing prohibited content, updating inaccurate information, or addressing any other violations.
  3. Contact Google My Business support to appeal the suspension. Clearly explain the actions you’ve taken to rectify the issues and provide any necessary evidence to support your case.
  4. Monitor your email for updates from Google regarding the status of your appeal. Be prepared to provide additional information or make further adjustments if required.
  5. Once your suspension has been lifted, review and update your business information as needed to ensure that it complies with Google’s guidelines and policies moving forward.

Updating category information

To update your category information on Google My Business, follow these steps:

  1. Go to your Google My Business dashboard and select the location you want to edit.
  2. Click on the “Info” tab in the left – hand menu.
  3. Scroll down to the “Add or edit categories” section.
  4. Click on the pencil icon next to the category you want to change.
  5. Search for and select the most relevant category for your business from the dropdown list.
  6. You can add up to 10 categories that best describe your business.


1. How do I solve problems with my Google My Business listing?

You can troubleshoot issues by following the guidelines for managing your business on Google and checking if you followed all steps for business verification.

2. What should I do if I can’t claim my Google My Business profile?

If you have trouble claiming your listing, look at expert solutions for troubleshooting issues with claiming your Google My Business account.

3. Can I get help with common profile concerns on Google My Business?

Yes, if you’re dealing with regular challenges, use the Google My Business help section to find tips and fixes.

4. What are some tips for resolving problems with my business’s profile on Google?

To handle frequently encountered concerns, follow practical advice from the Resolving Typical Issues: Google My Business Problem Solving guide.

5. Where can I find support if my business is facing challenges with Google My Business?

For assistance in overcoming regular problems, check out Addressing Popular Issues: Google My Business Assistance page or seek direct support from their team.