Google My Business is a tool that helps Australian places like cafes, restaurants, and hotels show up more when people search on Google or look at Maps. It’s about being easy to find and sharing what makes your spot special.

This tool is key for businesses in the hospitality industry because it can help them get more guests through their doors.

Having your business on Google My Business lets you manage your info and make sure it’s correct. When customers know they have the right details, they trust you more. Plus, good reviews from happy visitors can convince new people to come by.

Your profile should have nice photos and tell an interesting story about your place. This will help you show up before others when someone wants to find somewhere nice to eat or stay.

You should keep adding new things Google My Business offers like features for showing what’s cool about your place and tools for promoting deals.

This article will guide small business owners on how to set up their profiles so that more folks want to check out their place. Enjoy reading ahead!

Key Takeaways

  • Google My Business helps Australian hospitality businesses like restaurants and hotels be seen more on Google Search and Maps. This can bring in more guests.
  • Your business information should always be right on Google My Business. Wrong details like open hours or phone numbers could make customers upset.
  • Happy customers should write good reviews on your profile. This makes other people trust your place and want to visit.
  • Adding photos, a great story about your spot, and getting the words right can help your business pop up first when people look for a place to eat or stay.
  • Keep using new things from Google My Business like cool features for showing off what you offer and tools for telling people about deals so that more folks come to check out your place.

What is Google My Business?

Formerly known as Google Business Profile, Google My Business is a valuable tool for Australian hospitality businesses to improve their online presence and visibility. It allows businesses to manage their information on Google Search and Maps, making it easier for customers to find them.

Formerly known as Google Business Profile

Google My Business is a key tool for any local business, including those in the Australian hospitality industry. It used to be called Google Business Profile. This platform helps businesses show up in local search results and online maps.

With it, places like hotels and restaurants can tell their story, share updates, and more.

Customers find what they need with ease thanks to accurate business listings. For hospitality owners down under, making sure your place stands out on this platform could mean more guests walking through your doors.

Let’s dive into how crucial Google My Business is for these businesses next.

Importance for hospitality businesses

Google My Business is essential for hospitality businesses as it improves online visibility and helps in attracting more customers. With a complete profile, your business can appear on Google Search and Maps, making it easier for potential customers to find you.

This boosts your digital marketing efforts by increasing local SEO and search engine ranking, which is crucial for UK hotels and restaurants to stand out in the competitive market.

Moreover, customer reviews on Google My Business build trust among potential guests, encouraging them to engage with your business.

By optimising your Google My Business profile, you can ensure that accurate information about your hotel or restaurant reaches potential customers when they search online. This not only helps in providing necessary details such as location and contact information but also allows you to showcase special attributes and product listings that attract customers.

Benefits of Having a Google My Business Account

Improving visibility on Google and Google Maps is crucial for attracting local customers to your hospitality business. With a Google My Business account, you can also have better control over your business information and build customer trust through reviews.

Improved visibility on Google and Google Maps

Google My Business boosts your visibility on Google and Google Maps, making it easier for potential customers to find you. When people search for restaurants, hotels, or other hospitality businesses in their area, having a strong presence on these platforms puts you at the forefront of their search results.

By optimising your profile with relevant keywords and up-to-date information, you can significantly improve your online visibility and attract more traffic to your business.

This increased visibility not only enhances your online presence but also drives more foot traffic to your physical location – an essential aspect of attracting local customers in the UK’s competitive hospitality industry.

Enhanced control over business information

Google My Business provides you with complete control over the information that appears when potential customers search for your business. From your business hours and contact details to updates about special events or promotions, you can ensure that your online presence accurately reflects what’s happening at your establishment.

This control allows you to maintain a consistent and reliable image, ultimately building trust with potential customers who are looking for local hospitality options.

By taking full advantage of this feature, you can present accurate and up-to-date information to people searching for businesses like yours in the area. Coupled with positive customer reviews, this element of control helps boost your visibility on Google and Google Maps, increasing the chances of attracting new patrons.

Building customer trust through reviews

Customer reviews play a vital role in building trust and credibility for your hospitality business. When potential customers search for local restaurants or accommodations, they often look at the reviews to gauge the quality of service and experience.

Positive reviews not only attract more customers but also improve your visibility on Google, enhancing your online reputation. Encourage satisfied guests to leave feedback on your Google My Business profile to showcase the excellent experiences others have had with your establishment.

Responding promptly to both positive and negative reviews demonstrates that you value customer feedback and are committed to providing exceptional service. By engaging with customer reviews, you can build trust among potential patrons and show that you prioritise their satisfaction.

Setting Up and Optimizing Your Google My Business Profile

After understanding the importance of Google My Business, it’s crucial to know how to set up and optimise your profile. This section will guide you through the necessary steps and provide tips for maximising your visibility on Google and Google Maps.

Steps to create a profile

To create a profile on Google My Business, follow these steps:

  1. Open your web browser and go to the Google My Business website.
  2. Sign in using your Google account credentials. If you don’t have a Google account, you’ll need to create one.
  3. Once signed in, click on the “Manage Now” button.
  4. Enter your business name. Make sure it is accurate and matches exactly how it appears elsewhere online.
  5. Choose the category that best describes your business, such as “restaurant,” “hotel,” or “cafe.”
  6. Enter your business location and contact details, including phone number and website URL.
  7. Verify your business by choosing a verification method – usually via postcard or phone call – and follow the instructions provided by Google.
  8. Once verified, you can start adding additional information like business hours, photos, and a description of your business.
  9. Lastly, ensure that all the information entered is accurate and up to date to provide potential customers with the most relevant details about your hospitality business.

Tips to optimize your profile

After creating a profile, it’s important to optimise it for better visibility. Here are some tips to make the most of your Google My Business account:

  1. Use high-quality images: Upload clear and appealing photos of your restaurant or hotel to grab the attention of potential customers.
  2. Write a compelling business description: Craft a concise yet compelling description that showcases what makes your hospitality business unique.
  3. Add relevant keywords: Include relevant keywords related to your business and location in the description and posts to improve searchability.
  4. Keep information up to date: Ensure that your business hours, contact details, and address are always accurate and current.
  5. Encourage customer reviews: Actively encourage satisfied customers to leave positive reviews as they can significantly influence potential visitors’ decisions.
  6. Utilise Google Posts: Regularly share updates, offers, and events through Google Posts to engage with your audience directly on Google.
  7. Monitor insights: Regularly check the insights provided by Google My Business to understand how users interact with your listing and use this data for further optimisation.

Importance of keeping information up to date

After optimising your Google My Business profile, it’s crucial to keep the information up to date. When potential customers search for your business online, they rely on accurate details like operating hours, contact information, and address.

By regularly updating this information, you ensure that customers can find and reach out to your hospitality business easily. Moreover, maintaining updated information on Google My Business positively impacts your local search optimisation efforts and helps in driving more traffic to your website or physical location.

Consistently updating your Google My Business profile also enhances customer trust as they can rely on the provided details when planning visits or making bookings. This further supports SEO optimisation and reinforces the visibility of your Australian hospitality business in local online directory listings.

Maximizing Google My Business for Hospitality Marketing

Leverage the power of Google My Business by using special attributes, product listings, and free marketing tools to boost your visibility and attract more customers. Learn how to manage your profile through Hootsuite and discover best practices for hotel listings.

Read on to unlock the full potential of Google My Business for your hospitality business.

Utilizing features such as special attributes, product listings, and free marketing tools

Google My Business offers special attributes like outdoor seating, free Wi-Fi, and wheelchair accessibility to highlight unique features. Product listings enable showcasing menu items or room types, while free marketing tools like Posts aid in promoting events, offers, and announcements. These features help businesses stand out, provide detailed information to potential customers, and increase engagement on Google platforms.

Managing profile through Hootsuite

One way to efficiently manage your Google My Business profile is by using Hootsuite. This tool allows you to schedule and publish posts, monitor reviews, and track insights all in one place.

It simplifies the process of keeping your business information up to date and engaging with customers through social media channels like Facebook, Instagram, and LinkedIn.

By utilising Hootsuite for managing your Google My Business profile, you can save time while maintaining an active online presence. Through this platform, you can streamline your social media management tasks seamlessly alongside optimising your business profile on Google.—Best practices for hotel listings.

Best practices for hotel listings

To effectively list your hotel on Google My Business, follow these best practices:

  1. Use high – quality images of your hotel’s exterior, interior, rooms, and amenities to showcase its appeal to potential guests.
  2. Provide accurate and detailed information about your hotel, including business hours, contact details, services offered, and any unique selling points that set your hotel apart.
  3. Encourage satisfied guests to leave positive reviews on your Google My Business profile to enhance your hotel’s reputation and credibility.
  4. Regularly update your profile with the latest information on promotions, events, and any changes in services or facilities to keep potential guests informed.
  5. Utilise the Q&A feature to address commonly asked questions about your hotel directly on your Google My Business listing.

Frequently asked questions about Google My Business

Google My Business plays an important role in the marketing of Australian hospitality businesses. Here are some frequently asked questions about Google My Business:

  1. What is the importance of Google My Business for local businesses in Australia?
  • Local businesses can improve their online visibility and attract more customers through Google My Business.
  1. How can a restaurant use Google My Business for marketing?
  • Restaurants can showcase their menu, location, and opening hours to potential customers on Google search and maps.
  1. Can Google My Business help with online booking for hospitality businesses?
  • Yes, it allows customers to book services directly through the platform, making it convenient for both the business and its patrons.
  1. How does Google My Business contribute to search engine optimisation (SEO)?
  • Having an optimised profile on Google My Business can significantly improve a business’s ranking in local search results.

Are you after a Google My Business Management Service? Talk to our team today at GMB Ninja to get your free audit and discovery call


1. What is Google My Business in Australian hospitality marketing?

Google My Business is a tool that helps restaurants and hotels show up online so people can find them easily when they search for places to eat or stay.

2. Why should Australian restaurants use Google My Business?

Restaurants in Australia should use it because it puts their information out there like the address, phone number, and menu, making it easy for customers to pick them.

3. Can Google My Business help attract more guests to my hotel?

Yes! By listing your hotel there with nice photos and updated info, more travelers might see how good your place is and choose to stay with you.

4. How does Google My Business keep restaurant marketing fresh?

It lets restaurant owners post new dishes, events or specials right away which keeps things interesting for folks looking where to eat.