Google My Business is a tool that lets businesses manage how they show up on Google Search and Maps. It’s a big deal for getting noticed online. Think of it like a shop window where you can put all the important info about your business, like when you open and close, what you offer and why customers love you.

Knowing about this tool matters a lot, especially with many people looking for stuff online before they buy anything. In 2023, Google My Business has got some new things to play with—better ways to talk to customers, smarter information on how well your profile’s doing, using cool tech like augmented reality so people can see your products in 3D, fighting off fake profiles better, and making sure even more folks see you when they’re searching around on Maps.

If you run a small business keeping your details fresh on Google My Business is smart. Say yes quickly when someone writes a review; throw in some nice pictures or videos; check out those insights regularly; and use local SEO tricks to help even more people find you.

Now let’s get into the know-how of these updates so we can keep steps ahead!

Key Takeaways

  • Keep your Google My Business profile up-to-date with your business details and operating hours to help customers find you.
  • Respond quickly to customer reviews and use their feedback to make your business better. This helps build trust with people looking at your profile.
  • Add photos and videos of what you do or sell. They grab attention and show people what they can expect from your business.
  • Check out the insights on Google My Business often. They tell you how people find you online and what they do on your profile.
  • Use new features in 2023 like messaging, advanced insights, augmented reality, spam detection, and being seen more on Google Maps to stay ahead of others.

The Importance of Google My Business for Businesses

Google My Business is crucial for businesses as it enhances visibility in Google searches, provides detailed business information, and allows for mobile accessibility. Additionally, it offers the opportunity for customer reviews and insights and analytics to monitor performance.

Enhanced visibility in Google searches

Having your business show up in Google searches is key. It’s like having a big sign on the busiest street but online. When people search for what you sell or the service you offer, your Google My Business listing helps them see you first.

They can find out where you are, when you’re open, and what others think about your service or products.

A well-managed profile makes sure customers notice your business among many options. Updating all details, from phone numbers to services, improves chances that folks searching will pick you over others.

Pictures and special offers also grab attention fast. This way, more people walk through your door ready to buy because they found exactly what they needed by finding your business easily online.

Detailed business information

Your Google My Business profile provides essential information to potential customers. It includes your business address, phone number, website link, and operating hours. This helps customers find and contact you easily when they search for relevant keywords on Google.

Moreover, customer reviews and photos give them a glimpse of what to expect from your business. Consistently updating this information not only keeps customers informed but also improves your visibility in local searches.

Moving on to “New Features and Updates for Google My Business in 2023,” let’s explore the latest capabilities that can benefit your small business.

Mobile accessibility

Ensure that your Google My Business listing is easily accessible on mobile devices. With more people using their smartphones to search for businesses, it’s crucial that potential customers can find and view your business profile seamlessly on their phones.

Mobile accessibility enables you to reach a wider audience and makes it convenient for users to access important information about your business while on the go. Optimising your Google My Business listing for mobile devices enhances user experience and boosts the chances of converting leads into customers.

– Customer reviews

Customer reviews

Customer reviews play a critical role in your Google My Business listing. They provide valuable insight to potential customers and can significantly impact your business’s reputation.

Encouraging customers to leave positive reviews and promptly addressing any negative ones can enhance your online presence, improve customer trust, and boost your local SEO rankings.

By actively engaging with customer reviews on Google My Business, you demonstrate transparency and responsiveness, which can help attract more potential customers. Responding thoughtfully to both positive and negative feedback shows that you value customer input and are committed to providing exceptional service.

Insights and analytics

After managing customer reviews on your Google My Business listing, it’s crucial to delve into insights and analytics to understand how customers are interacting with your business online.

Utilising advanced insights and analytics tools can provide valuable information about customer behaviour, including how they find your business, what actions they take, and where they are located.

These insights can help you make informed decisions about your marketing strategies and identify areas for improvement in your business profile to enhance visibility and engagement with potential customers.

By regularly monitoring and analysing these metrics, you can adapt your approach to better meet the needs of your target audience.

As a small business owner navigating Google My Business updates in 2023, the enhanced insights and analytics capabilities offer an opportunity to gain deeper understanding of customer interactions with local search results.

New Features and Updates for Google My Business in 2023

Explore the latest messaging capabilities, advanced insights and analytics, augmented reality integration, enhanced spam detection, and increased visibility through Google Maps. These updates will help businesses stay ahead of the competition in local search results.

Improved messaging capabilities

Google My Business 2023 updates bring improved messaging capabilities, allowing you to communicate directly with your customers through the platform. This means you can easily answer enquiries, address concerns, and provide information promptly, enhancing customer satisfaction and building trust.

Utilising this feature effectively can lead to better engagement and ultimately more conversions for your business.

With advanced insights and analytics for local businesses, you can now track the effectiveness of your messaging efforts. This lets you understand what resonates with your audience and adjust your communication strategies accordingly.

Advanced insights and analytics

Now, let’s dive into the valuable world of advanced insights and analytics for your Google My Business listing. These tools provide you with in-depth data about how customers interact with your business online, offering crucial information to guide your marketing strategies and decision-making.

With these insights, you can track customer actions, such as website visits and phone calls generated from your listing, helping you understand what drives customer engagement and adjust your approach accordingly.

Additionally, detailed analytics help you comprehend where your audience is coming from geographically, enabling you to tailor promotions and offerings to specific locations for maximum impact on local search results.

Augmented reality integration

As we adapt to advanced insights and analytics, it’s worth noting the upcoming integration of augmented reality into Google My Business. This feature will allow potential customers to visualise your products or services in their physical space through their smartphone cameras.

Imagine giving them a virtual tour of your restaurant, showcasing furniture in their living room, or even allowing them to try on clothes without visiting your store. This immersive experience can set you apart from competitors and drive more foot traffic or online sales, enhancing your business visibility and customer engagement.

By embracing augmented reality integration, you can enhance the customer experience and provide a unique way for people to interact with your business before making a purchase decision.

Enhanced spam detection

Improvements in Google My Business for 2023 include enhanced spam detection, helping to maintain the integrity and accuracy of business listings. This update aims to minimise fraudulent or misleading information on your profile, ensuring that potential customers access reliable details about your business when searching online.

By minimising spam, you can increase consumer trust and improve the overall user experience when engaging with your business through Google.

As a small business owner, staying informed about these updates is crucial for managing your online presence effectively. With these enhancements in place, you can be confident that the information available to potential customers is accurate and trustworthy, ultimately benefiting your brand’s visibility and reputation.

Increased visibility through Google Maps

To further increase your business’s online presence, Google My Business now offers improved visibility through Google Maps. This means that when potential customers search for products or services related to your business on Google Maps, your business will appear more prominently.

By optimising your Google My Business listing with accurate information and engaging content, you can ensure that your business stands out on the map and attracts more local customers.

Utilising this feature effectively can greatly enhance your local search rankings and drive more traffic to your physical location.

Make sure to regularly update your Google My Business listing with relevant keywords and high-quality images to maximise visibility in local searches. Engage with customer reviews and utilise the messaging capabilities to connect directly with potential clients searching through Google Maps.

Best Practices for Managing Your Google My Business Listing

Regularly updating your listing information, responding quickly to customer reviews, utilising Google Posts for business promotion, adding photos and videos, and monitoring insights are essential for effective management of your Google My Business listing.

These practices can help improve your visibility and engagement with potential customers.

Regularly updating listing information

It’s important to regularly update your Google My Business listing to keep customers informed and engaged. Here are some key practices for managing your listing:

  1. Use the latest keywords in your business description to enhance search visibility.
  2. Update operating hours, contact details, and address if there are any changes.
  3. Add new photos and videos to showcase your products or services.
  4. Respond promptly to customer reviews, showing that you’re an active and caring business.
  5. Utilise Google Posts to share timely updates, offers, and events with potential customers.
  6. Monitor insights and analytics to understand how customers interact with your listing.

Responding quickly to customer reviews

To ensure a positive online reputation, it’s essential to respond promptly to customer reviews on your Google My Business listing. Engaging with reviews shows that you value customers’ feedback and are committed to addressing their concerns.

When responding, acknowledge the customer’s experience, express gratitude for their feedback, and offer solutions if there are any issues. This demonstrates your dedication to excellent customer service and can positively impact potential customers who read the reviews.

By promptly addressing both positive and negative reviews, you can build trust with your audience and enhance your business’s credibility. Furthermore, actively engaging with customer reviews can improve your local search ranking on Google, making it more likely for potential customers to discover your business when searching for products or services in their area.

Utilizing Google Posts to promote business

Google Posts provide a vital opportunity to promote your business directly in Google Search and Maps.

  1. Regularly create engaging and visually appealing posts to showcase new products, promotions, or events related to your business. This can help attract potential customers’ attention and drive traffic to your website or store.
  2. Use high-quality images that are relevant to your posts and include a clear call-to-action, such as “Learn More” or “Buy Now”, to prompt user engagement.
  3. Ensure consistency in posting content to keep your audience informed about the latest offerings and maintain an active presence on Google My Business.
  4. Monitor post insights to understand which types of content resonate with your audience and refine your posting strategy accordingly.
  5. Encourage customers to interact with your posts by responding promptly to any comments or questions, fostering a sense of community around your business.

Adding photos and videos

Enhancing your Google My Business listing with captivating visuals is crucial for grabbing the attention of potential customers and showing off your business in the best light. Here’s how adding photos and videos can benefit your business and attract more customers:

  1. Visual Showcase: Share high-quality images that represent your products, services, and the ambiance of your business. Visual content creates a strong impression and helps customers envision their experience with your business.
  2. Engage Audience: Videos provide an engaging way to showcase behind-the-scenes footage, customer testimonials, product demonstrations, or explaining your services. They help in building trust and connecting with your audience on a personal level.
  3. Boost Online Visibility: Adding photos and videos to your Google My Business profile can improve its visibility in search results, attract clicks, and encourage users to explore further.
  4. Increase Customer Trust: Visual content helps in establishing credibility and authenticity, as potential customers are more likely to trust a business with a visually appealing online presence.
  5. Showcase Special Offers: Share images of promotions or special deals to entice potential customers when they find your business listing on Google.

Monitoring and managing insights

After adding photos and videos to your Google My Business listing, the next vital step is monitoring and managing insights. Here’s how you can effectively leverage this feature:

  1. Regularly review your insights to understand how customers are interacting with your business listing. Use this data to make informed decisions.
  2. Pay attention to customer actions, such as website visits, direction requests, and calls triggered by your listing, to gauge user interest.
  3. Monitor the performance of your posts, including views and engagement metrics, to optimise your content strategy for maximum reach.
  4. Track the volume and sentiment of customer reviews to gauge overall satisfaction with your business and identify areas for improvement.
  5. Utilise demographic data provided in insights to better understand your audience and tailor marketing efforts accordingly.

Implementing local SEO strategies

To effectively boost your Google My Business listing, it’s essential to implement local SEO strategies. Here are some important steps you can take:

  1. Keyword optimisation: Research and incorporate relevant keywords into your business description, posts, and updates to improve visibility in local searches.
  2. Create local content: Develop content that is specific to your local area or community to establish a strong connection with local customers and improve search rankings.
  3. Obtain local backlinks: Acquire backlinks from local websites, directories, and community organisations to enhance the credibility and authority of your business in the local area.
  4. Use location-based metadata: Optimise your website’s metadata to include location-specific information such as city, state, and neighbourhood to attract local search traffic.
  5. Claim and optimise Google Maps listing: Ensure your business is listed accurately on Google Maps and optimise the information with relevant keywords and high-quality images to increase visibility.

Are you after a Google My Business Management Service? Talk to our team today at GMB Ninja to get your free audit and discovery call


1. What are the latest updates to Google My Business in 2023?

In 2023, GMB has new changes that help local businesses. These include improvements to your business profile and features to better connect with customers.

2. Why is it important to keep my Google business profile updated?

Keeping your business listing up-to-date means you can make the most of local search updates and show customers accurate info about what you offer.

3. How do I adapt my local SEO strategy with the new Google My Business changes?

Adjust your approach by using the enhanced features on your Google Business Profile, like messaging capabilities, so that you stay current in local searches.

4. Can I expect any improvements in how customers find my business with these GMB updates?

Yes! The latest enhancements improve how people see your profile when they search locally on Google, giving you more chances to stand out.

5. Will messaging capabilities on Google My Business change too?

Indeed! Messaging abilities will get better, letting you chat easily with folks looking at your business online and cope well with other changes.